Support
Guest FAQ
Have questions about staying with us? We've compiled the most common questions below.
How does booking directly with BDK Realty work?
Choose a property and send a request with your preferred dates and contact details. We check availability and get back to you; submitting a request does not reserve the property.
When do I pay, and when is my booking confirmed?
We confirm availability and the final price before arranging payment; no payment is taken when you send a request. Your stay is only confirmed once we have agreed the booking details with you.
What are the check-in and check-out times?
Check-in and check-out times depend on the property and will be shared when we confirm your stay. If you need an early arrival or late departure, mention it in your request and we will check what is possible.
Is there a minimum stay?
Minimum stay requirements depend on the property and the dates you need. Academic and student enquiries can cover stays from one week to a full term; send your dates and we will confirm available options.
What is the cancellation policy?
Cancellation terms are provided for your specific stay when we confirm availability, before payment is arranged. Please review them before you proceed, and contact us if you need anything clarified.
Are bills included?
Bills are included for student stays as described on our Student Stays page, including electricity, water and WiFi. We will confirm what is included for any other stay before you book.
Can you provide invoices for corporate stays?
Yes, invoicing is available for corporate stays. Include your company name and any billing requirements in your enquiry so we can confirm the details with you.
Do you offer stays for academics and students?
Yes, we welcome visiting academics, researchers, exchange students and students on short courses. Our Academic Stays and Student Stays pages explain the options, and you can send your dates to ask about a flexible stay.
What house rules apply?
House rules are specific to each property and will be shared with you before your booking is confirmed. Please tell us in advance about anything that may affect your stay, such as extra guests or pets, so we can check what is allowed.
How can I contact BDK Realty?
Email us at office@bdkr.co.uk, call +44 7349 734380, or message us on WhatsApp. Share your preferred dates and any questions so we can point you towards the right stay.